Terms of Service
Please read these terms carefully before using our platform. By using Sheabutter, you agree to these terms and conditions.
User Responsibilities
Provide accurate information and use the platform respectfully
Fair Usage
Use services as intended and respect other users' rights
Platform Protection
We maintain platform security and service quality
Service Limitations
Understand what we provide and service boundaries
By accessing or using the Sheabutter platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
What This Means
Using our platform means you accept these rules. We may update these terms, and continued use means you accept any changes.
Sheabutter is a platform that connects clients with professional hair stylists specializing in natural and textured hair care. We facilitate bookings, payments, and communication between clients and stylists.
Our Services Include:
- Stylist discovery and booking platform
- Secure payment processing
- Communication tools between clients and stylists
- Hair care resources and trends
- Customer support services
Important Note
We are a platform that connects users with independent stylists. We do not provide hair services directly.
Account Creation
- You must provide accurate and complete information
- You are responsible for maintaining account security
- You must be at least 18 years old to create an account
- One person may not maintain multiple accounts
Prohibited Activities
- Providing false or misleading information
- Using the platform for illegal activities
- Harassing, threatening, or abusing other users
- Attempting to circumvent payment systems
- Violating intellectual property rights
- Spamming or sending unsolicited communications
Booking Process
- Appointments are subject to stylist availability and confirmation
- Prices are set by individual stylists and may vary
- Additional fees may apply for certain services or add-ons
- First-time clients pay a small platform connection fee
Cancellation Policy
- Cancellations must be made at least 24 hours in advance
- Late cancellations may incur fees as determined by the stylist
- No-shows may result in full charge and account restrictions
- Stylists may also cancel with appropriate notice and refunds
Payment Security
All payments are processed securely through Stripe. We do not store your full payment information on our servers.
Professional Requirements
- Must hold valid professional licensing where required
- Must maintain professional liability insurance
- Must provide accurate service descriptions and pricing
- Must maintain professional standards and client safety
Service Delivery
- Honor confirmed appointments or provide appropriate notice
- Deliver services as described and agreed upon
- Maintain clean and safe working environments
- Respond to client communications in a timely manner
Platform Content
The Sheabutter platform, including its design, functionality, and content, is protected by intellectual property laws. You may not copy, modify, or distribute our platform content without permission.
User Content
By uploading content (photos, reviews, etc.), you grant us a license to use, display, and distribute that content on our platform. You retain ownership but give us permission to use it for platform operations.
Service Disclaimer
Sheabutter is a platform that connects clients with independent stylists. We do not guarantee the quality of services provided by stylists and are not responsible for the outcome of appointments.
Limitation of Liability
- We are not liable for damages arising from stylist services
- Our liability is limited to the amount paid for platform services
- We are not responsible for third-party actions or content
- Platform availability is not guaranteed at all times
Platform Disputes
For disputes related to platform functionality, payments, or account issues, please contact our support team first. We are committed to resolving issues fairly and promptly.
Service Disputes
Disputes regarding hair services should first be addressed directly with the stylist. If resolution cannot be reached, our support team can provide guidance and mediation assistance.
Governing Law
These terms are governed by the laws of the State of Georgia, United States, without regard to conflict of law provisions.
Account Termination
- You may terminate your account at any time through account settings
- We may suspend or terminate accounts for terms violations
- Termination does not affect existing appointment obligations
- Some data may be retained for legal or business purposes
Effect of Termination
Upon termination, your right to use the platform ceases immediately. Any outstanding payments or obligations remain in effect after termination.
If you have questions about these Terms of Service, please contact us:
Legal Team
Email: [email protected]
Phone: +1 888-277-4334
Address: Sheabutter Legal Department, Atlanta, GA, United States
Updates to Terms
We may update these terms from time to time. Material changes will be communicated via email or platform notification. Continued use of the platform after changes constitutes acceptance of the new terms.