Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Encrypted Data
All data encrypted in transit and at rest
No Selling
We never sell your personal information
Your Control
You control your data and privacy settings
Transparency
Clear communication about data use
Personal Information
When you create an account or book services, we collect:
- Name, email address, and phone number
- Profile photo and hair type information
- Payment information (processed securely through Stripe)
- Appointment history and preferences
Usage Information
We automatically collect information about how you use our platform:
- Device information and IP address
- Browser type and operating system
- Pages visited and features used
- Search queries and interaction patterns
Service Delivery
- Process and manage your bookings
- Connect you with qualified stylists
- Provide personalized recommendations
- Handle payments and billing
Communication
- Send appointment confirmations and reminders
- Provide customer support
- Share important updates about our services
- Send marketing communications (with your consent)
Platform Improvement
- Analyze usage patterns to improve our platform
- Develop new features and services
- Ensure platform security and prevent fraud
- Comply with legal obligations
We Never Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Limited Sharing
We only share your information in these specific situations:
- With Stylists: Basic contact and appointment details for service delivery
- Service Providers: Payment processors, cloud hosting, and analytics tools
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
We implement industry-standard security measures to protect your information:
Technical Safeguards
- SSL/TLS encryption for data transmission
- Encrypted data storage
- Regular security audits and monitoring
- Access controls and authentication
Operational Safeguards
- Employee training on data protection
- Restricted access to personal information
- Regular backup and recovery procedures
- Incident response protocols
You have the following rights regarding your personal information:
Access & Control
- View and update your personal information
- Download a copy of your data
- Delete your account and data
- Opt out of marketing communications
Privacy Settings
- Control what information stylists see
- Manage notification preferences
- Set profile visibility options
- Withdraw consent for data processing
How to Exercise Your Rights
To exercise any of these rights, contact us at [email protected] or through your account settings. We will respond to your request within 30 days.
We use cookies and similar technologies to improve your experience:
Essential Cookies
Required for basic platform functionality and security
Analytics Cookies
Help us understand how you use our platform to make improvements
Preference Cookies
Remember your settings and preferences for a personalized experience
You can control cookies through your browser settings, but disabling essential cookies may affect platform functionality.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Privacy Team
Email: [email protected]
Phone: +1 888-277-4334
Address: Sheabutter Privacy Team, Atlanta, GA, United States
We are committed to resolving any privacy concerns promptly and transparently. Your feedback helps us improve our privacy practices and better protect your information.